Lolz Game

99% of your questions are answered here

Why Lolz?

As secure as it can be! We are not here to cause headaches, we are here to make you smile! In order to do that, we took every step available to us to offer plenty of secure methods for you to pay for your order. We do not store your payment information on our system because that's irresponsible. Instead, we work with industry leading payment companies (Stripe and PayPal) who specialize in delivering smooth and safe payment transactions. Why re-invent the wheel when others can do it better?

Absolutely!! We are always introducing new cards for different audiences. We will keep making them as long as you keep playing the game! What's coming soon? Several expansion packs: The Family Pack (All Ages), The Naughty Pack (21+), and a new Game Pack, Volume 2 (18+).

Buy the game that you are most comfortable with. People will always sell you a cheaper version of everything! In our case, we are the FIRST company to ship this type of a game in our industry. We are also the only company to make our own Mouthies which costs waaaaay more! Why do we do that? Because we want them to look amazingly colorful and we want them to be SAFE. That's why we only use BPA FREE plastics to make sure you never place toxins in your mouth. Lastly, we don't sell anything other than this game so we obsess over the quality, customer service, and playing experience. We innovate 24/7.

Not really, no. Games cost us money to make and to ship. And at the end of the day we have to put bread on the table. Sending free games for publicity is currently not part of our marketing strategy, so that's not something we'll entertain.

Sure. We don't sell on consignment. We don't give credit terms. Minimum order to get a discount is 10 games.

Orders?

First, check your spam box. Sometimes email providers overreact and when they see an email from a source they don't recongnize, they send it to spam.

Second, try to find your order number on this page. If you still can't find it, you might have entered your email address incorrectly during the checkout process. In this case, you'll need to email us and ask about it directly: [email protected].

Once you contact us, we will update your email address and will re-send the confirmation email.

The confirmation email that you received contains a link to a page where you can check your order status. Didn't get your confirmation email? See question above.

Normally orders ship the next business day. When we are low on stock, we remove faster shipping options and give you an estimated shipping date. To compensate for the delay, we will upgrade your shipping FREE of charge. Regardless of the situation, our goal is to make sure that you have the game in your hands in less than 3 weeks.

If we are shipping games on our regular schedule, different shipping options should have been available during checkout. Once the order is placed, there is a small window of a few hours where changes are possible. After that, it becomes rather difficult to find and change the order. Even if you contact us right away, we may not see the email in time to do anything about it.

Only if you hate happy people. But seriously, yes, you can cancel your order, subject to our Refund Policy. Having said that we are reasonable people and if you have a ligitimate reason for returning the game, you are very likely to get most (or all) of your money back. We won't refund claims that are silly and are simply intended to take advantage of our generous return policy. It's all about making you smile so let's keep it that way! If you are mailing the game back, send it here: LOLZ GAME c/o SB Warehousing, 5107 W Idlewild Ave, Ste B, Tampa, FL 33634

Poo. Sorry about that! We do our best but we are only human! Go to this link and let us know what's missing so we can check our records. If we made a mistake we will send you the missing item(s) right away! Again, apologies for the mishap!

Shipping?

Normally orders ship the next business day. When we are low on stock, we remove faster shipping options and give you an estimated shipping date. To compensate for the delay, we will upgrade your shipping FREE of charge. Regardless of the situation, our goal is to make sure that you have the game in your hands in less than 3 weeks.

If your order has not been sent to the shipping facility, then YES! You should have received an confirmation email after you placed your order (if you didn't, the first question in the 'Orders' section will give you some information). There is a link to update your shipping address in that email.

The confirmation email that you received contains a link to a page where you can check your order status. Didn't get your confirmation email? The first question in the 'Orders' section will give you some information.

We are headquartered in Canada (eh?) and we sell into the US, Canada, UK, Australia, and New Zealand! Your orders will ship from Florida. The charge for the game will come from Canada - infrequently banks will charge a small fee (usually under a dollar) for the transaction (not our fault, we promise - we don't see a penny from that fee!).

Mouthies?

Almost everyone. Regardless of age, some people with smaller mouths will have a slightly more difficult time fitting them in. People play this game with their kids and we haven't had anyone complain yet about the size of the Mouthies. But if you have a seriously tiny mouth or some oral medical condition, please avoid playing the game.

You can do whatever you feel more comfortable with. If you are grossed out, just buy more Mouthies and recycle them when you are done playing. Alternatively, wash them carefully and store them for your next round. Whatever you decide to do, be smart and responsible with it. Don't chew on it, don't let your pets or kids play with it, and certainly don't share it without making sure you wash them thoroughly!

While you can wash them in the dishwasher, drying them may cause issues. Some dishwashers have very hot drying cycles, which can warp and deform your Mouthies. You can test one in your dishwasher at your own risk, or you can always buy more Mouthies and recycle them when you are done playing.

Main point: don't fight the Mouthie! When you resist the mouthie by bringing the corners of your mouth closer together, you not only make it much easier to pronounce the phrases, which defeats the whole purpose of the game and makes it not fun, but you also can easily break your Mouthie. We have done extended tests and the only way we have been able to break the Mouthie is by bending it too much or too many times. Also, we will not replace mouthies that are broken due to improper use.